FREQUENTLY ASKED?

We want to make your experience with CLIK 3D as easy and pleasant as possible. Here are the answers to the questions our customers ask us most often.

3D photography, also called stereo photography, involves making two or more images which, when viewed in combination, gives the appearance of depth. We perceive depth naturally because we have two eyes set horizontally apart by a small amount giving us two distinct perspectives on the world before us. Our brains fuse these two distinct views into a single view with depth. The aim of 3D photography is to replicate this effect and perhaps even expand on it. CLIK 3D makes 3D photography easy. Compose your image and click! CLIK 3D does the rest, processing and combining your images into stunning hi-res prints, 3D Digital Motion and/or Digital Analglyphs. Best of all, your CLIK 3D prints are "auto-stereoscopic", meaning they require no special device or 3D glasses for viewing.

No. You need a special 3D camera, designed with multiple lenses.

You do need a specialized 3D camera that uses ordinary 35mm negative film available in most retail stores.

It's a simple three step process: buy a 3D camera from us, take your pictures and send the exposed film back to us. You can buy one of our 3D cameras on line and either download a film processing order form or order one of our Start Up Kits which includes everything you need to process your 3D pictures.

3D prints generally take two to three weeks from the time we develop the film to the time we ship your final 3D prints. Services such as 3D digital images can add more time to the turnaround.

After you mail your film, it typically takes up to 5 business days for it to reach our studio. We then develop, digitize and print your film, ship your 3D prints, negatives and digital images back to you - all within 30 days of our original receipt of your film.

We consider 3D printmaking an art, giving each image individualized attention. We are an imaging studio not a one hour lab that pushes images through a fixed process.

We know that receiving your printed films back in a timely manner is important to you so that we offer our CLIK 3D Performance Guarantee, that if we fail to mail your completed films back to you within 30 days of our receipt of your film, your next roll will be processed by us at no charge.

Your film is very important to us so we exercise special care with every roll. Every effort is made to obtain the best possible results. We do not use the automated print/processing methods that are in common use by commercial labs processing standard film.

Our staff have extensive backgrounds in photography and digital imaging. Each print that we process is carefully hand registered by our master printers on specialized materials to ensure optimal 3D effect.

The labor intensive processes involved in treating each roll individually makes it expensive to process your film; but this produces the best possible results. We feel it is worth the extra effort.

The additional cost is a direct result of the additional labor and material costs involved in processing these 3D images.

Our 3D prints feature archival ink on a hi-gloss film including an additional coating to further protect your images from fading caused by UV (ultra-violet) exposure. Combine this with advanced patented lenticular-lens material, experienced staff that hand registers each print for optimal 3D effect and a print life of at least 60 years!

Just use fill out our Reprint Order Form, including the negative # to be printed, how many copies and what sizes. We offer 3.5" x 4.5", 5" x 7" and 8" x 10". Plus, you can contact us to order custom enlargements of your 3D photos in any size up to 90" x 40".

If you supplied your email address on your film developing order form, we will email you as soon as your photos have been processed. If you have additional questions about the status of your order, please use our Order Status form to contact customer service. Though we are delighted to hear from you, please note before calling us by telephone that we may not be able to provide detailed information on your film if it has just arrived or is in the production department.

Yes, including film taken with the 4 lens (Nimslo), 3 lens (Image Tech) and 2 lens (U.S. Tech ) consumer 3D cameras.

All consumer 3D cameras are capable of taking excellent consumer 3D photographs. While a larger number of lens on a camera gives a lenticular print a wider angle of view of the 3D effect, as in all facets of photography, the quality of a 3D photograph is more determined by the skill of the photographer than the equipment used.

It must be remembered that a 3D camera requires twice the amount of film as a regular camera in order to create a single 3D photograph. Two and Three lens cameras each use 1½ frames per shot while a four lens camera uses 2 frames per shot. The expected yields from 3D consumer cameras are as follows:

• 4 Lens 36 exposures = 18 3D photographs

• 4 Lens 24 exposures = 12 3D photographs

• 3 Lens 36 exposures = 24 3D photographs

• 3 Lens 24 exposures = 18 3D photographs

• 2 Lens 36 exposures = 24 3D photographs

• 2 Lens 24 exposures = 18 3D photographs

Yes. Just take your negative to your local photo lab and have them print one of the multiple images into a standard print.

For the most part, yes. The U.S. Postal Service continues to use irradiation technology on targeted mail - not all mail - in its effort to keep the mail safe from biohazards. The only mail currently being irradiated is mail going to specific U.S. government offices in ZIP Codes 202, 203, 204, and 205. For more information, click here.

In addition to selling 3D cameras and providing 3D processing services we sell unique 3D images, 2D to 3D conversion, Archival Scans and Digital Analglyphs.

We offer a 10-day refund for most merchandise purchased on-line. All items considered for exchange or refund must be returned within 10 days of your receipt in "as new" condition, complete with all original packaging materials. All returns are subject to a 20% administrative fee.

If you would like to return an item, please notify us first by e-mail at customerservice@CLIK3D.com or by calling 1-888-262-8682 and obtain a Return Authorization Number prior to shipping any items to us. Items may not be returned without prior communication with CLIK 3D and any returns without the original receipt or copy of Smart Receipt together with the Return Authorization Number will be declined. Please note that we are not responsible for any shipping costs for any returned items nor for items lost or damaged during the return shipment.

Refunds will be against the credit card used in the original purchase only. All returns are subject to inspection and we reserve the right to refuse any merchandise. No refund or exchanges will be accepted for: 3D film print/processing orders; re-furbished, out-of-stock, and special order items; or for shipping and handling charges.